Privacy Policy
We are committed to protecting your personal information and your right to privacy.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, mobile number, and password when you register.
- Purchase Information: Billing details and ticket preferences when you buy tickets.
- Communications: Messages you send us via contact forms or email.
1.2 Information Collected Automatically
- Device & Browser Data: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent, links clicked, and search queries on our platform.
- Transaction Data: Payment method type, transaction ID, and purchase history (we do not store card numbers).
- Cookies: See our Cookie Policy for details.
2. How We Use Your Information
- To process ticket bookings and send confirmation emails/WhatsApp messages.
- To manage your account and provide customer support.
- To send you tickets, receipts, and event-related notifications.
- To send promotional offers and event recommendations (you can opt out anytime).
- To detect, prevent, and investigate fraud or security incidents.
- To improve our platform, services, and user experience.
- To comply with legal obligations under Indian law.
3. Information Sharing
We do not sell your personal data. We share information only with:
3.1 Service Providers
- Razorpay: Payment processing (PCI-DSS compliant). Your card data is handled entirely by Razorpay and never stored on our servers.
- Google Firebase: Database, authentication, and hosting services.
- Brevo (Sendinblue): Transactional email and WhatsApp delivery.
- Meta Platforms: WhatsApp Business messaging (if WhatsApp delivery is enabled).
3.2 Event Organizers
When you buy a ticket, your name and contact details may be shared with the event organizer for attendance management and entry verification purposes only.
3.3 Legal Requirements
We may disclose your information if required by law, court order, or government authority in India.
4. Data Security
We implement industry-standard security measures including:
- HTTPS/TLS encryption for all data in transit.
- Firebase Security Rules for Firestore database access control.
- Unique QR code tickets to prevent duplication or forgery.
- No storage of full payment card numbers on our servers.
5. Data Retention
We retain your personal data for as long as:
- Your account is active on our platform.
- Required to fulfil the purposes described in this policy.
- Required by Indian law (e.g., financial records for tax purposes — typically 7 years).
You may request deletion of your account and associated data at any time by emailing support@ticketvibes.in. Note that some data may be retained for legal compliance.
6. Cookies & Tracking
We use cookies to maintain your session, remember preferences, and analyse platform usage. You can manage cookie settings in your browser. See our full Cookie Policy.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update incorrect or incomplete data in your account settings.
- Deletion: Request deletion of your account and data (subject to legal retention requirements).
- Opt-out: Unsubscribe from marketing emails using the link in any email we send.
- Portability: Request your booking history in a machine-readable format.
To exercise any of these rights, contact us at support@ticketvibes.in.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our platform. Continued use of our services after changes constitutes your acceptance of the revised policy.
For privacy-related queries, contact: support@ticketvibes.in